Courses

Introduction

• What is leadership?
• Leadership qualities
• Are leaders born or made?
• The combination of people and task issues for a leader
• Managerial skills and leadership skills
• The managerial grid
• Our role as a coach
• Ethics for a leader

Motivation

• What is motivation?
• The difference between negative and positive motivation
• What inspires staff to achieve ‘that extra’
• How can we re-create that feel in the workplace?
• Where is my own personal level of motivation at this point of time?
• How can I lift it?
• The self fulfilling prophecy

Providing daily feedback

• The need for daily feedback
• The JOHARI window
• The 5 emotional reactions to feedback: SARAH reaction to feedback
• Delivering feedback in a non-defensive manner

Dealing with continued underperformance

• Why do some people continue to operate below the level of expectation?
• What is the leader’s role?
• The organisation’s Disciplinary Process
• Unfair dismissal laws
• A six step strategy for confronting continued poor performance
• Counselling skills of:
• Dealing with conflict
• Dealing with staff defensiveness
• Counselling skills of:
  • Paraphrasing
  • Questioning and probing
  • Body language
  • Facilitation of problem solving
• Creating ownership

Taking initiative

• Identifying areas for change
• Problem solving skills
• Keeping management and other stakeholders informed
• Working with the team to implement initiatives.

Applying principles to the workplace

• Major learning points and how to apply them