Courses

Outstanding internal customer service

General duration

1 day

Target group

Internal customer relationships form the framework of every organisation. The quality of internal customer relationships will ultimately affect the end product or service for the customer. This course will enable teams to focus on providing the highest levels of customer to their customers to ensure there is customer focus in every part of the service chain. The program will ensure that participants understand who their customers are, and the impact their work effort has on the end result for the customer.

Learning objectives

At the completion of this course participants should be able to: recognise the importance of creating customer focus in every aspect of the business define your customers demonstrate a range of communication techniques to build internal customer relationships self-assess any areas for further development.

Course content

This course includes:

• creating customer focus
• defining ‘who is my customer’
• dimensions in outstanding internal service
• communicating effectively with your customers
• identifying your customers’ requirements
• building quality relationships
• the service chain – where do I fit into the big picture?

DiSC – Managing differences.