Courses

The role of the leader

• What is leadership?
• Leadership qualities
• Are leaders born or made?
• The combination of people and task issues for a leader
• Different leadership styles
• Ethics for a leader

Setting expectations and helping staff reach full potential

• The importance of clearly defining your expectations
• Writing objectives and standards aligned to organisational requirements:
• SMART objectives under the headings of
• Coaching staff to help them achieve objectives
• Job Instruction and feedfront
• GROW model
• Staff development options
• SMART objectives under the headings of
  • Quality,
  • Quantity
  • Time
  • Cost

What is motivation?

• What is motivation?
• The difference between negative and positive motivation
• What inspires staff to achieve ‘that extra’
• How can we re-create that feel in the workplace?
• The self fulfilling prophecy
• Choosing your attitude and staying positive

Delegation

• What is delegation?
• What are the advantages of delegation
• Why are leaders hesitant to delegate?
• 6-step delegation process

Providing feedback

• The need for daily feedback
• The JOHARI window
• The five emotional reactions to feedback: SARAH reaction to feedback
• Delivering daily feedback in a non-defensive manner using the SEC model
• Addressing continued underperformance

Communicating with staff

• Why do people have different opinions?
• Our innate reaction when we hear different views to ours
• Model for teasing out and dealing with differences
• Sender and receiver skills required
• Managing and resolving conflict
• Emotional intelligence

Implementing change

• Why is change necessary for an organisation?
• Sources of change
• Why do people resist change?
• The four phases of change
• Implementing change to reduce resistance

Decision making and displaying initiative

• Identifying opportunities for potential improvement
• Six-step model for problem solving/decision making
• Comparative tables
• Stakeholder analysis and engagement
• The advantages of including staff in decision making
• GNT to include staff in decision making

Applying principles to the workplace

• Major learning points and how to apply them