Courses

Introduction

• The role of the leader revisited
• Leadership qualities
• Leadership styles
• The difference between leadership skills and managerial skills
• Self assessment of leadership skills
• The role of the proactive leader
• The leader’s role in achieving business objectives
• Where is the demarcation of my responsibility?

Problem solving

• Identifying areas for improvement
  • Waste
  • Rework
  • Inefficiencies
  • Time consuming processes
  • 7-step problem solving process – an over view

   

Creativity

• The role of creativity in problem solving
• 10 ways to increase creativity
• Including your team in solving problems – Group Nominal Technique

Choosing our attitude

• The role attitude plays in resolving issues
• Advantages of a positive attitude over negative one
• The Think-Do-Result model
• Converting negative thoughts to positive thoughts
• Working with negative people

Consulting with stakeholders

• Who are the stakeholders associated with an issue
• The benefits of consulting all stakeholders
• The problems if we don’t consult stakeholders
• Preparing a stakeholder plan
• Listening to other people’s ideas and objections
• Communication skills and influencing strategies
• Negotiating outcomes with our eye on the end product
• Understanding personality styles to influence other people
• Involving your team in the problem resolution

Writing a business case

• Structure
  • Writing a convincing case
  • Expressing thoughts in a coherent and easy to read format
  • Calculating the Return on Investment for the proposal

Managing the project to completion

• Setting time frames and milestones
• Writing objectives and action plans
• Keeping stakeholders informed
• Sticking to the action plan
• Assessing the success of the project

Managing time to make big things happen

• Ten time management techniques to help juggle initiatives

Applying principles to the workplace

• Major learning points and how to apply them