Monique Richardson

Bachelor of Training & Development, 1998, Senior Licensed Assessor, Customer Service Institute of Australia, Certificate IV in Workplace Training and Assessment, Accredited Presenter

Monique Richardson specialises in customer service, providing customised training,consulting and coaching services nationally.

Monique has facilitated a variety of programs and initiatives in the area of internal and external customer service, working with senior management, leadership teams and the frontline with the sole aim of assisting organisations to increase employee performance, customer satisfaction levels and customer focus. Over the past 10 years, Monique has grown her business purely through referrals.

Monique’s continual research and study in customer service and her extensive experience in working with various businesses in this area of speciality, allows her to add real value and experience to her programs.

Monique’s key point of difference is looking at the whole picture of customer service. This includes examining the customer service strategy, standards, processes and systems that are in place; through to training the management and frontline to ensure all efforts work together to ultimately increase customer satisfaction and profitability.

Monique has had extensive training, facilitation and presentation experience in customer service to a variety of industries including the retail, financial, hospitality, contact centre, automotive and insurance industries. Her passion for customer service and people is evident by her energetic, enthusiastic and highly interactive approach to learning. This approach has enabled Monique to produce exceptional results and has seen her services engaged by many of Australia’s leading organisations.

Private Sector

  • DLA Phillips Fox
  • Mercedes-Benz
  • Daimler Chrysler
  • Tyrepower
  • ANZ Bank
  • Healthscope
  • Deacons Law Firm
  • Smith & Nephew
  • Westpac
  • Maddocks Law Firm
  • Melbourne Airport
  • Oxfam
  • Clark Rubber
  • NEC
  • Moore Stephens
  • AIM Public Courses

Local Government

  • Manningham City Council
  • Stonnington City Council

Government, Instrumentalities and Not for Profit

  • Defence Health
  • Ombudsman Victoria
  • V/Line
  • Master Builders Association
  • Powercorp
  • Eye and Ear Hospital
  • Alfred Health

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courses

We tailor all our courses to your needs and we deliver them on your premises. We can accommodate up to 16 people on each course for a set daily fee making our training very cost effective for you.

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